Privacy Policy – Furia Miami

Introduction
At Furia Miami, operated by Monark, we are committed to protecting the privacy and security of our clients and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or attend our venue.

By accessing our website furiamiami.monarkhospitality.com, subscribing to our communications, or visiting our premises, you agree to the terms of this policy.

Information We Collect
We may collect the following personal information when you interact with Furia Miami:

2.1 Information provided directly by you

  • Contact details: Name, phone number, email address.

  • Reservation information: Details about your VIP bookings or ticket purchases.

  • Age verification data: Confirmation that you are 21 or older.

  • Payment methods: Credit/debit card details (securely processed by authorized third parties).

2.2 Information collected automatically

  • Browsing data: IP address, device type, operating system, browser, and pages visited.

  • Approximate location: If you allow location access while interacting with our site.

  • Social media interactions: If you engage with our Instagram, Facebook, or TikTok accounts.

2.3 Information collected via SMS/MMS
If you opt-in to receive SMS/MMS notifications, we collect your phone number and consent to receive promotional messages.

Use of Information
We use your personal information for the following purposes:

  • To confirm bookings and purchases.

  • To send promotions, events, and special discounts.

  • To personalize your experience at Furia Miami.

  • To manage your participation in raffles or contests.

  • To comply with legal regulations, including age restrictions for alcohol sales.

  • To prevent fraud and enhance the security of our site and venue.

Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Note: You may unsubscribe at any time by replying STOP to any received message.

Information Sharing
At Furia Miami, we do not sell, rent, or share your personal information with third parties for commercial purposes. However, we may share your information with:

  • Service providers (e.g., payment platforms, SMS services like ClickSend).

  • Legal authorities, if required by law or to protect the safety of our customers and business.

  • Social media platforms, if you participate in promotions or contests hosted externally.

Data Security
We implement technical and organizational security measures to protect your personal data, including:

  • Encryption of online transaction data.

  • Restricted access to personal data only for authorized staff.

  • Fraud detection systems and protection against cyberattacks.

Despite our efforts, no system is 100% secure. We recommend that users protect their personal data and avoid sharing passwords or sensitive information via unverified emails or messages.

Cookies and Tracking Technologies
We use cookies and analytics tools to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

User Rights
You have the right to:

  • Access your personal data and request information about its use.

  • Modify or update your data if it is incorrect or outdated.

  • Request the deletion of your information unless we are legally required to retain it.

  • Unsubscribe from our communications at any time.

To exercise your rights, contact us at:
Email: Furiamiami@evedesa.com
Phone: +1 (786) 795-4905

SMS/MMS Policy and Unsubscription
If you subscribed to our notifications, you agree to receive messages about events, promotions, and offers from Furia Miami.

  • Message frequency: Up to 12 messages per month.

  • Unsubscribe: Text the word STOP to the received message.

  • Support: Text HELP or contact us at the provided email or phone number.

Message and data rates may apply depending on your carrier.

Changes to the Privacy Policy
We may update this Privacy Policy at any time. The date of the last update will be indicated at the end of the document.

We recommend reviewing this policy periodically to stay informed about how we protect your information.